SERVICE TERMS AND CONDITIONS
Payment
Unless otherwise stated, payment for purchases of hardware and software is due within 7 days of installation, alternately we offer a finance options if required. Payment for services and supplies is required by the 20th of the month following supply.
Cancellation
Costs of restocking goods when orders are cancelled could be charged to the party cancelling. Unless otherwise stated this cost is 10% of the retail price of the goods.
Warranty
Lamberts Business Systems Ltd guarantees all new products for a period of three months or for the period of the manufacturer’s warranty, whichever is the longer. Repairs to faults which were not intermittent are guaranteed for a period of three months. For reasons outlined below, no warranty can be given for intermittent faults.
Warranty covers the replacement of faulty hardware items and unless stated that the warranty covers Parts AND Labour, all time, travel and expenses will be charged for in replacing the faulty item. Where replacement of items such as Hard Disk drives incur and additional time to reconstruct the data back to it’s original condition is required, this time is not covered under the warranty and will be charged for, (unless specifically covered under an extended or comprehensive maintenance agreement)
Limitation of liability
Lamberts Business system Ltd and their servants, agents, and contractors shall not be liable in contract, tort, under statute or otherwise for any loss damage to person or property (except loss or damage to property covered by 3rd party public liability insurance held by Lamberts Business Systems Ltd) or consequential or indirect loss, or economic loss howsoever arising which is caused, contributed to or otherwise arises from the product or services supplied or any defect in them, or any negligent act or omissions of Lamberts Business Systems Ltd or their servants, agents or contractors except to amount strictly limited in respect of all products and services supplied by Lamberts Business Systems Ltd whether under this contract or otherwise to a total sum of the lesser of the invoiced value of the product or services or a total sum of $5000. Where the client is not a business and is not acquiring the goods or services for business purposes, then the provisions of the Consumer Guarantees Act 1993 will apply and the effect of this clause shall be modified as necessary to give effect to that act.
Consumer Guarantees Act
It is acknowledged that where the client is acquiring the products or services to be supplied for the purpose of business, the client and Lamberts Business Systems agree that the provisions of the Consumer Guarantees act 1993 shall not apply to the supply of any products and/or services by Lamberts Business Systems Ltd to the Client.
Ownership
Goods will remain the property of Lamberts Business Systems Ltd until fully paid for.
Minimum Charge
A minimum charge of half an hour applies to all service calls, travelling time is included.
Backup of Data and Programs
While every effort is made to ensure the integrity of data on a client’s computer, at times problems may arise. It is the responsibility of the client to maintain adequate backups of data at all times and to ensure that all data is secure prior to any upgrades or reconfiguration work.
Priority
While Lamberts Business Systems Ltd tries to have sufficient resources on hand to affect a speedy repair; there are times when resources become stretched. Priority for repairs, parts and loan equipment will go to equipment covered by maintenance contracts.
Intermittent Faults
Because of the intermittent nature of many computer faults it is often impossible to diagnose a fault other than by a series of replacements of different system components or software upgrades. The non-appearance of an intermittent fault during testing does not necessarily mean that the fault has actually been fixed. A Successful repair/fix may therefore involve a period with the machine being attended to several times before the fault is finally eliminated. Lamberts Business Systems Ltd technicians will do their best to eliminate the most likely reasons first but all time will be charged for. Where the cost of removing parts used in trying to eliminate a fault exceeds the value of the part then the part will be charged for.